WellComm Digital
Product Development Project
The Client
GL Assessment is a leading international education company specialising in educational assessment, measurement, and insight. It supports schools, school groups, and education authorities by providing data-driven tools that help improve teaching, learning, and student outcomes.
WellComm Digital is an early-years and primary speech, language, and communication assessment tool, developed to help identify and support children’s communication needs from an early stage. It is part of GL Assessment’s portfolio, specifically targeting early intervention.
The Problem
WellComm has been around for 25 years in the paper format, and there have been attempts to digitise the assessment to improve the reporting on it.
GL assessment was not ready to fully digitise the experience and convert the original paper books into the digital world. The core UX challenge was to enhance the experience for practitioners and children without altering the assessment itself. This required carefully improving usability, guidance, and support around the assessment while preserving the familiarity, flow, and validity of the original paper-based tool.
The Process
Initial Discovery
The first step was to review the initial discovery that was done before joining the project, and most importantly, to understand the assessment in full.
included:
- Understanding the core user base, their abilities and needs
- Mapping of the connections between each of the 4 books per Pack
- Documenting assessment logic to ensure assessment accuracy
Those were then tested with salespeople during various face-to-face paper-prototype testing. We narrowed down the options from those findings and added new ones. After multiple rounds of testing the final concept was transformed into a digital prototype using Axure.
To be able to create a backlog for the Development Team with detailed User stories we created quick and easy prototypes using Axure to be able to test on a device size that was suggested and adjust the design quickly. The prototype below tested how the salesperson would add multiple items to a basket and whether they would be able to find the checkout screen.
After we were happy with the final design, we were able to create the initial UI. Due to internal rebrands we used a very basic UI that could be changed later in the project. The way final UI are documented includes a userflow with all elements displayed and a detailed UI underneath.
In order to make the development of the app as smooth as possible each component was separately documented in a component library file within Figma. There, each state of the components could be viewed, as well as details on spacing, interaction target area, elements within the component and placement on the screen.
